Returns

To make a return or exchange, please follow this link.* While exchanges are free, all returns for a refund will incur a $13.00 handling fee to cover the cost of return shipping.

* Shoes must be in like-new condition. 

(To ensure the shoes are not damaged in any way, we encourage you first try the shoes on with socks on, on a carpeted surface.)

If there is a manufacturing defect within 1 year of your original purchase, we'll replace the product completely free of charge.**

*Socks, Bags and Hats are not eligible for returns or exchanges.

**For manufacturing defects, we will provide a return label, and you will need to send the shoe back to us to verify the defect of the product before shipping a replacement. In the event that the original item is out of stock or discontinued, we will issue a Flux gift card of equal value to the original purchase).

You have 30 Days from the date of purchase.

Please message us a orders@fluxfootwear.com if you have any questions or issues with your return.

*Our team responds to emails Monday-Friday, please also allow up to 24 hours within this timeframe.

During sales events, items purchased on sales are not eligible for ar eturn for a refund.

*Items Purchased on Sale: We accept exchanges on these items.

We believe our return window is an adequate amount of time to see if Flux is the right shoe for you. We unfortunately can’t offer you a return outside the window.

Here are some options that customers have utilized when outside of the return window: Gift your Flux’s to a friend or family, or resell on ebay, poshmark, etc.

Exchange

To make an exchange, please follow this link.*

* Shoes must be in like-new condition. 

(To ensure the shoes are not damaged in any way, we encourage you first try the shoes on with socks on, on a carpeted surface.)

If there is a manufacturing defect within 1 year of your original purchase, we'll replace the product completely free of charge.**

*Socks are not eligible for returns or exchanges.

**For manufacturing defects, we will provide a return label, and you will need to send the shoe back to us to verify the defect of the product before shipping a replacement. In the event that the original item is out of stock or discontinued, we will issue a Flux gift card of equal value to the original purchase).

You have 30 Days from the date of purchase.

Please message us a orders@fluxfootwear.com if you have any questions or issues with your return.*Please allow for 24 hours for a response

During sales events, we do allow exchanges on items purchased on sale.

We believe our return window is an adequate amount of time to see if Flux is the right shoe for you. We unfortunately can’t offer you a return outside the window.

Here are some options that customers have utilized when outside of the return window: Gift your Flux’s to a friend or family, or resell on ebay, poshmark, etc.